Placing Your Order
To place an order for our pretty balloons, you need to first browse through the range we have to offer that’s listed on our website! Once you’ve decided on the ones you wish to purchase, simply select the options and quantity required and add the items to your cart!

Minimum Order Quantity
Great news! We do not require a minimum order quantity for all balloon orders.

Lead Time
To ensure stock availability of all balloons ordered, all orders have to be submitted and fully paid for at least seven (7) days before the requested delivery or pickup date. All of our balloons are imported from the US or UK and most of the time, our balloon stocks tend to run out pretty fast! Should you require our balloons urgently, do give us a call at 6612 8199 or email us at hello@sprinkieparties.com to check on stock availability.

Balloon Orders by Delivery
All balloon orders can be delivered between 11:00AM – 9:00PM everyday, inclusive of Public Holidays. Balloon delivery service is available at a flat rate of $25.00 per trip, islandwide. All orders are to be submitted and paid for in advance, with the delivery date and timings to be pre-arranged upon order submission.

Kindly ensure that someone is available at your delivery venue during the pre-arranged delivery time to receive your order when it arrives. In the event that you require us to redeliver the balloons, it is chargeable at an additional cost of $35.00, subject to availability.

Balloon Orders by Self-Collection
All balloon orders can be collected from our during our business hours as follows:

Sprinkie Parties
308 Telok Kurau Road #01-15 Vibes @ East Coast Singapore 423858
Business Hours:
Mondays & Public Holidays: Closed
Tuesdays – Fridays : By appointment only (Please place all orders online)
Saturdays – Sundays: 10:00AM – 3:00PM

All orders are to be submitted and paid for 7 days in advance, with the collection date and timings to be pre-arranged upon order submission.

All collections are by appointment only. You are required to let us know of your preferred collection date & time by selecting the relevant options during checkout. This is to ensure that we pump your balloons at the correct timing so that it doesn’t risk any chance of deflation before your celebration ends!

Additional Trips (If Required)
Kindly note that large balloon orders may be subjected to multiple trips to ensure that all your balloons are transported to your venue safely and in tact. We will let you know should a top up be required for your order. As a guide, our van can deliver a maximum of 100 x 11″ helium latex balloons per trip.

Currency
All prices quoted on our website are in Singapore Dollars (SGD).

Payment Methods
We accept online payment via Bank Transfer, PayLah!, PayNOW, PayPal, Visa and MasterCard. Kindly note that payment has to be made in full to confirm your booking at least seven (7) days before the order fulfilment date.

Payment via Bank Transfer
Please make all payment transfers to our bank account as follows:

Account Name: Sprinkie Parties
Bank Name / Account Type: DBS Current Account
Account Number: 003-937407-0

Please take note that all payments are required within 12 hours from submission of your order. Your booking may be cancelled if it is left unpaid or unaccounted for within the time frame given.

Payment via PayLah! or PayNow
Please make all payment transfers to the following mobile number:

Mobile Number: 9620 8740

Please take note that all payments are required within 12 hours from submission of your order. Your booking may be cancelled if it is left unpaid or unaccounted for within the time frame given.

Payment via Credit / Debit Card or PayPal
To make online payment via your credit / debit card or PayPal account, please select PayPal as your payment method during checkout. Upon submission of your order, you will be redirected to the PayPal checkout page. Please check to ensure that all information is corrected before clicking on the ‘Pay’ button. Upon successful receipt of your payment, we will process your booking and you will receive an order confirmation via email.

Processing Fee (PayPal & Card Payments)
Kindly note that a 7% processing fee applies for all payments made via PayPal or credit / debit card. We strongly recommend all customers to make payment via bank transfer to avoid these unnecessary fees.

Payment Notification
Once payment has been made, kindly drop us an email at payments@sprinkieparties.com with your payment details as follows:

Order Number
Customer Name (As per order)
Amount Paid
Transaction Reference
Date & Time of Transaction

Upon receipt and verification of the payment for your order, we will process your booking. You will receive an order confirmation via email.

Refunds, Exchanges & Replacements
We are unable to accept any requests for refunds, exchanges or replacements once all balloons have been handed over the the customer in good condition.

For enquiries, please call us at 6612 8199 during our business hours, or email us at hello@sprinkieparties.com

Walk-Ins
Our physical balloon store located at 308 Telok Kurau Road #01-15 Vibes @ East Coast is only open on Saturdays – Sundays between 10:00AM – 3:00PM. Please note that on all other days, collections and deliveries are by appointment only. We have a selection of balloons and party supplies available in our store, but our full range of balloons and party supplies can be found online on our website for quick and hassle-free purchases.

For further assistance, do give us a call at 6612 8199 during our store operation hours or email us at hello@sprinkieparties.com.

Wholesale Customers
If you’re an event planner, baker, cafe, party venue or a relevant reseller that requires balloons on a regular basis, do get in touch with us here for a wholesale account. Upon approval, you would be able to enjoy special prices when you purchase on our online store. Please note we only offer wholesale accounts for relevant resellers either online or with a physical shop premises. Trade applications are reviewed and qualified by Sprinkie Parties and further information or proof of your trading history may be required.