ORDERS

Lead Time

All orders need to be placed at least 7 days before the order fulfilment date. Our system automatically blocks out dates that are less than 7 days away from today’s date.

For orders required on unavailable delivery dates please contact us to see if this may be possible. Any such orders however may incur a surcharge. For urgent orders, please contact us via email at hello@sprinkieparties.com or drop us a WhatsApp message at 66128199.

Placing Your Order

Browse through our extensive range of balloons and party supplies and easily add the items that you’d like to purchase to your shopping cart. Remember to check that you’ve selected the right quantities and colours! Hover over the cart icon for a quick preview of your selections. Proceed to checkout your cart when you’re ready to finalise your purchase!

Minimum Order Quantity (MOQ)

Great news! We do not have a minimum order quantity for orders. We warmly welcome all orders, however big or small they may be.

Balloon Delivery

Update COVID-19: To show our support for social-distancing during this period, we’ve reduced our delivery fees to $20.00 to encourage customers to stay home and get your orders delivered rather than to self pick-up.

If you’d like us to deliver your order, kindly select the ‘Balloon Delivery’ option upon checkout. Please select your preferred delivery date and time slot. Do also remember to key in your delivery address and check that the following details are correct:

Delivery Date
Delivery Time
Delivery Address
Name & Contact Number

Kindly ensure that someone is present at the venue to receive your order when it arrives. Should we need to redeliver your balloons, it is chargeable at $40.00 and subject to availability of our drivers.

We seek your kind understanding that your actual delivery time may vary 30 minutes before or after your selected delivery timeslot.

Self Pick-Up

If you’d like to self-pick-up your order, kindly select the ‘Self Pick-Up’ option upon checkout. Please select your preferred collection date and time slot. Unless otherwise communicated, all orders are to be collected from our store located at:

308 Telok Kurau Road #01-15
Vibes @ East Coast Singapore 423858

Please note that collections are available by appointment only, and our store is not open for walk-in purchases. As such, kindly adhere to your pre-selected self-collection date and time.

Helium Inflation

Unless otherwise stated, all prices of balloons listed are quoted inclusive of helium inflation. Should you require the balloons without helium inflation, the price remains the same.

Inflation Time

Balloons that require helium inflation will be inflated 1-2 hours before the specified collection or delivery time to ensure balloons are in perfect condition for your event.

Please take note of the following helium balloon float times:

  • 11″ Latex: Floats in the air for at least 6-8 hours
  • 18″ Latex: Floats in the air for at least 12 hours
  • 30″ & 36″ Latex: Floats in the air for at least 16 hours
  • 18″ – 40″ Foil: Floats in the air for at least 24 hours
  • 24″ Bubble: Floats in the air for at least 3-4 days

Kindly note that the float times listed serve as a general guideline. It is ultimately subject to weather conditions, temperature of the surrounding environment and how the helium-inflated balloons are handled and transported.

PAYMENT

Currency

All prices listed on our website are in Singapore Dollars (SGD).

Payment Methods

Bank Transfer

Please make all payment transfers via bank transfer to UOB Current Account 364-326-343-0.

PayNow

Please make all payment transfers via PayNow to UEN 53267741B.

Debit & Credit Card via PayPal

Please direct all payments made via PayPal to payments@sprinkieparties.com. A 7% admin fee applies for payments made via PayPal.

Payment Time Frame

Please note that only paid bookings are confirmed bookings and full payment is required secure your booking. All payments are to be made and notified of via email within 6 hours from submission of your booking. Your booking will automatically be cancelled if it is left unpaid or unaccounted for within the time frame given.

Cancellations

Please take note of our balloon order cancellation terms below:

i. Full refund for orders cancelled with notice of more than 7 days prior to fulfilment date

ii. 50% cancellation fee for orders cancelled with notice of more than 3 days prior to fulfilment date.

iii. No refund for orders cancelled less than 3 days to fulfilment date.

To avoid the unnecessary cancellation fees, we are able to offer store credit to the same value of your cancellation which you can retain to order balloons or items for a later date.

Please contact us at hello@sprinkieparties.com immediately for all cancellation requests.

Product Substitution

In the unfortunate event that a selected balloon becomes unavailable due to manufacturer defects or stock unavailability, a substitution may occur. We reserve the right to use a similar balloon with the most similar message and / or theme in the unlikely event that the chosen balloon unavailable. Any replacement will be of equal or greater value and the customer will be notified ahead of order fulfilment.

DISCLAIMER

It is the customer’s responsibility to ensure that the delivery venue will accept balloons. No refunds will be given and we will not be held responsible if the order is turned away.

It is the customer’s responsibility to ensure that the delivery address is correct. Please include the unit number and/or business name if applicable. Please specify other relevant information such as the function room name and / or booking name in the Order Notes if applicable.

It is the customer’s responsibility to ensure someone is at the delivery destination and access is available immediately.

If redelivery is requested as a result of inaccurate or incorrect information being given, we will only redeliver for an additional delivery fee and our schedule permitting.

We will not provide a refund or replace a product that has been misused, mishandled after a successful delivery.