How do I place my order?
Simply browse through our website by navigating through the various product categories. You may choose to shop by product type, occasions or theme. Add the items you wish to purchase to your cart and proceed to checkout once you’re ready to confirm your order. Remember to select your delivery or pickup date and time at checkout!

Can I talk to someone on the phone?
Feel free to get in touch with us by hitting the Live Chat button on our website. We only take orders through our website as it’s the easiest way to view photos and get pricing.

As our team is very small and constantly have our hands full inflating balloons, we will try our best to get back to you as soon as possible!

I’ve paid for Standard Delivery – when will I receive my balloons?
If you’ve opted for standard delivery, your order will be delivered during an open window between 10AM – 4PM. Please ensure someone is present during the window period to bring the balloons inside immediately upon delivery.

What if I need delivery by a certain time?
You may opt for delivery with specific hourly time slots for $5.00 more. If the timing that you’re looking at is not within the range that we offer on our website, please contact us via Live Chat or drop us an email at hello@sprinkieparties.com with your request so that we can advise on the feasibility as well as the additional charges that apply.

Can I self-collect my balloons?
Yes, you may. All self collection orders are to be picked up from our store located at 308 Telok Kurau Road #01-23 Vibes @ East Coast Singapore 423858. Kindly choose the self pick-up option during checkout and indicate your preferred collection date and time.

Please note: Our store is open by appointment only, and we will only inflate the balloons close to your collection time to maximise your balloon float time. As such, kindly adhere to the scheduled collection timings.

Do you deliver to Sentosa?
Yes, we do. Kindly indicate the exact delivery location upon checkout. Please also ensure that someone is present at the delivery location. If delivery is to an open public area, please ensure someone is available to pick up the order from the nearest carpark or pick-up point.

Do you sell un-inflated balloons?
We do not sell un-inflated balloons, unless otherwise specified on the product listing. All of our balloons and party decorations are designed to be enjoyed immediately.

Do you do same day orders?
Yes! Same day delivery or collection can be directly on our website, subject to availability of items and if the order is submitted and paid for by 12PM.

I’m ordering balloons to send to someone as a gift. Can I include a message for the recipient?
Yes, all balloon orders placed with Sprinkie Parties comes with a complimentary message tag tied to it. You may indicate your message if any, during checkout. Remember to indicate who it’s for and who it’s from!

I’ve ordered a customised bubble balloon. Am I able to choose the design of the print?
All our customised bubble balloon designs are made-to-order and specially designed by our designer. We do not make use of templates and each order is thoughtfully designed to suit the text given, theme, and recipient’s age. As such, no two designs are the same! Feel free to indicate any requests that you have when placing your order.

I’ve ordered some items on your website. Would you be able to assist with setup on site?
We do not provide party setups at this time. Our party solutions have been thoughtfully designed to require little to no DIY to help our customers experience a fun and fuss-free celebration, combined with the convenience of low-contact delivery.

I have an urgent order and I desperately need something from your store! Can you help?
Please contact us via Live Chat or drop us an email at hello@sprinkieparties.com, and we will try our best to assist you.

I really love one of your products but it’s not in stock. Will you be restocking it soon?
There’s a good chance if you see something out of stock it’s going to be restocked soon. Different items have different turnaround times with some being quicker than the others. Drop us an email at hello@sprinkieparties.com with your product enquiry and we will advise from there.

Where do all your products come from?
We curate and shortlist only the best quality and prettiest products from all over the world including USA, Europe, Asia and Australia to ensure you, our customer receives the best.

Do your balloons arrive inflated?
All balloons will be handed over to you inflated, unless otherwise requested / specified.

Do your balloons come with weights?
Yes, the balloons come with complimentary water balloon weights. Should you require additional or fancy weights, please remember to add them to your order.

Can I request for the colour of the balloon ribbon?
We will usually use white ribbon or a colour that matches your overall colour scheme / look for aesthetic appeal. Should you need your balloon string to be in a specific colour, please indicate your request in your order comments so that we can look into it.

Can I request for longer balloon ribbons to suit my party needs?
All balloons come with a standard ribbon length measuring 1.5m. If longer ribbons are required, please indicate your request in your order comments. Note that this request would be subject to a fee.

Do you provide helium inflation for my self-sourced balloons?
Yes, if you have balloons purchased from elsewhere, we are able to assist with helium inflation. Kindly add the relevant options available here to your cart. Please drop your balloons off at our store at least 2 working days before the collection or delivery date.

Disclaimer: We are unable to guarantee the quality of your self-sourced balloons. We will not be liable to replace faulty balloons after inflation. Should there be any defects on the balloon during inflation, the customer will still be charged for the helium inflation fee.

How long will the balloons in my order float for?
Helium-filled latex balloon float times may vary depending on the material, size and style. Each product listing includes the estimated float time for the respective balloons.

When ordering balloons (especially latex balloons), we recommend scheduling the collection or delivery on the actual day of your event as balloons look best when they’ve just been inflated and will shrink and lose shine over time.

Should you require the balloons to float longer than the standard float times, you may wish to top up for hi-float treatment (Only applicable for latex balloons) 

For long lasting balloons, store them indoors away from wind, direct sun, and heat. Balloons left in a hot car, outdoors, or around sharp objects are more likely to pop.

What is Hi-Float?
Hi float is a liquid sealant which is used to coat the inside surface of a latex balloon in order to reduce the speed of deflation. When used, float times are extended. Please refer below for extended float timings:

11″ Latex Balloons
Standard Float Time: 8 hours
Float Time After Hi-Float Treatment: 16 hours

18″ Latex Balloons
Standard Float Time: 24 hours
Float Time After Hi-Float Treatment: 48 hours

36″ Latex Balloons
Standard Float Time: 24 hours
Float Time After Hi-Float Treatment: 48 hours

Please note that the float times above are based on balloons that are kept indoors in a climate-controlled setting.

What’s the best way to prevent balloons from popping?
Do refer to our Balloon Care & Information page here.

My foil balloon looks a little deflated after some time. What can I do?
Have you moved your foil balloons from a warm area to a cold place? Helium contracts in cool air and makes balloons look deflated. Move them back into warm air and they will look full again. If all else fails, you can try supplementing more air into the balloon by inserting a drinking straw into the valve and blowing into it.

Can I reuse my foil balloons after my party?
It is possible to re-use most foil balloons. We cannot guarantee that it will work every time as they are fairly delicate – but it is worth a try! Expel the air from your balloon by inserting a long straw into the self sealing valve. The air will then start to come out and you can flatten and fold your balloon for future use.

I have cancelled my party, can I cancel my balloon order?
The moment your order is placed, our team begins preparing your unique order. This includes ordering of supplies to ensure stock availability on your fulfilment date.

For this reason, cancellations with more than 3 days of notice (Prior to scheduled pick up or delivery) will result in a 100% store credit to be used toward a future balloon purchase.

How can I redeem my credits that have been retained from a cancelled order?

We will usually issue you a promo code for the value of the credits retained for your use. Remember to key in the unique promo code during check-out to offset the value of the credits from your purchase. Do also remember to make use of the same email address when checking out for your future purchase.

Cancellations of balloon orders less than 3 days’ notice will not be refunded. Please refer here for more information on cancelling your balloon order.